OpenAI and Meta say they’re fixing chatbots to better help users in distress

A close-up of a phone screen is shown with apps on the screen. The app ChatGPT is in the centre of the image.

Artificial intelligence chatbot makers OpenAI and Meta say they are adjusting how their technology responds to teenagers and other users asking questions about suicide or showing signs of mental and emotional distress. It comes a week after the parents of a 16-year-old sued OpenAI and CEO Sam Altman, alleging that ChatGPT coached their son in planning and taking his own life.

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